Terms & Conditions

Updated September 2025

General Terms

By accessing and attending a course, training, consultation or event with Lorah Wild or any of the other Instructors or staff (known from here on as “staff”) of TheWildCo and TheWildCo Ltd, you confirm that you are in agreement with and bound by the terms of service contained in the Terms & Conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and TheWildCo.

Under no circumstances shall the staff of TheWildCo and TheWildCo Ltd be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if the staff of TheWildCo or an authorized representative has been advised of the possibility of such damages.

The staff of TheWildCo and TheWildCo Ltd will not be responsible for any outcome that may occur during any course, training or consultation. We reserve the rights to change prices and revise the resources usage policy in any moment.

License

These Terms & Conditions are a contract between you and the staff of TheWildCo and TheWildCo Ltd (referred to in these Terms & Conditions as “TheWildCo”, “us”, “we” or “our”), the provider of the TheWildCo and TheWildCo Ltd website and the services and courses accessible from the TheWildCo and TheWildCo Ltd website (which are collectively referred to in these Terms & Conditions as the “TheWildCo Service”).

You are agreeing to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, please do not use TheWildCo and TheWildCo Ltd. In these Terms & Conditions, “you” refers both to you as an individual and to the entity you represent. If you violate any of these Terms & Conditions, we reserve the right to cancel your account or block access to your account without notice.

Definitions and key terms

To help explain things as clearly as possible in this Terms & Conditions, every time any of these terms are referenced, are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: when this terms mention “Company” “we” “us” or “our” it refers to TheWildCo and TheWildCo Ltd, that is responsible for your information under this Terms & Conditions.
  • Country: where TheWildCo or the owners/founders of TheWildCo are based, in this case is United Kingdom.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit TheWildCo and use the services.
  • Service: refers to the service provided by TheWildCo as described in the relative terms (if available) and on this platform.
  • Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
  • Website: TheWildCo’s site, which can be accessed via this URL: http://www.TheWildCo.uk
  • You: a person or entity that is registered with TheWildCo to use the Services.

Restrictions

You agree not to, and you will not permit others to:

  • License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the website or make the platform available to any third party.
  • Modify, make derivative works of, disassemble, decrypt, reverse compile or reverse engineer any part of the website.
  • Remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of TheWildCo or its affiliates, partners, suppliers or the licensors of the website.

Payment

You agree to pay the cost of the course, training or consultation in full within 14 days of receiving an invoice or immediately upon being taken to StripePay.  If, at the discretion of TheWildCo, you are permitted to pay in instalments, you must have the total amount paid with no less than 14 days before the start of the course, training or consultation otherwise you will forfeit your place and lose any amount already paid.

Return and Refund Policy

As with any course booking experience, there are terms and conditions that apply to transactions at TheWildCo. We’ll be as brief as our attorneys will allow. The main thing to remember is that by booking a space with TheWildCo, you agree to the terms along with TheWildCo’s Privacy Policy.

If, for any reason, you are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through.

For FIIT yearly subscriptions, you agree to pay the yearly fee upfront & have 30 days to request via email a cancellation for a full refund. Any cancellation requests made after the 30 days will result in loss of the rest of the year’s payment but you will still have full access to the FIIT platform for the rest of the year.

Your Suggestions

Any feedback, comments, ideas, improvements or suggestions (collectively, “Suggestions”) provided by you to TheWildCo with respect to the website shall remain the sole and exclusive property of TheWildCo.

TheWildCo shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.

Your Consent

We’ve updated our Terms & Conditions to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our website, registering on a course, or making a purchase, you hereby consent to our Terms & Conditions.

Links to Other Websites

This Terms & Conditions applies only to the Services. The Services may contain links to other websites not operated or controlled by TheWildCo. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Terms & Conditions are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

TheWildCo uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Changes To Our Terms & Conditions

You acknowledge and agree that TheWildCo may stop (permanently or temporarily) providing the Service (or any features within the Service) to you or to users generally at TheWildCo’s sole discretion, without prior notice to you. You may stop using the Service at any time. You do not need to specifically inform TheWildCo when you stop using the Service. You acknowledge and agree that if TheWildCo disables access to your account, you may be prevented from accessing the Service, your account details or any files or other materials which is contained in your account.

If we decide to change our Terms & Conditions, we will post those changes on this page, and/or update the Terms & Conditions modification date below.

Modifications to Our website

TheWildCo reserves the right to modify, suspend or discontinue, temporarily or permanently, the website or any service to which it connects, with or without notice and without liability to you.

Updates to Our website

TheWildCo may from time to time provide enhancements or improvements to the features/functionality of the website, which may include patches, bug fixes, updates, upgrades and other modifications (“Updates”).

Updates may modify or delete certain features and/or functionalities of the website. You agree that TheWildCo has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any particular features and/or functionalities of the website to you.

You further agree that all Updates will be (i) deemed to constitute an integral part of the website, and (ii) subject to the terms and conditions of this Agreement.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services (“Third- Party Services”).

You acknowledge and agree that TheWildCo shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. TheWildCo does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

Term and Termination

This Agreement shall remain in effect until terminated by you or TheWildCo.

TheWildCo may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice.

This Agreement will terminate immediately, without prior notice from TheWildCo, in the event that you fail to comply with any provision of this Agreement. You may also terminate this Agreement by deleting the website and all copies thereof from your computer.

Upon termination of this Agreement, you shall cease all use of the website and delete all copies of the website from your computer.

Termination of this Agreement will not limit any of TheWildCo’s rights or remedies at law or in equity in case of breach by you (during the term of this Agreement) of any of your obligations under the present Agreement.

Copyright Infringement Notice

If you are a copyright owner or such owner’s agent and believe any material on our website constitutes an infringement on your copyright, please contact us setting forth the following information: (a) a physical or electronic signature of the copyright owner or a person authorized to act on his behalf; (b) identification of the material that is claimed to be infringing; (c) your contact information, including your address, telephone number, and an email; (d) a statement by you that you have a good faith belief that use of the material is not authorized by the copyright owners; and (e) the a statement that the information in the notification is accurate, and, under penalty of perjury you are authorized to act on behalf of the owner.

Indemnification

You agree to indemnify and hold TheWildCo and its parents, subsidiaries, affiliates, officers, employees, agents, partners and licensors (if any) harmless from any claim or demand, including reasonable attorneys’ fees, due to or arising out of your: (a) use of the website; (b) violation of this Agreement or any law or regulation; or (c) violation of any right of a third party.

No Warranties

The website is provided to you “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, TheWildCo, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the website, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, TheWildCo provides no warranty or undertaking, and makes no representation of any kind that the website will meet your requirements, achieve any intended results, be compatible or work with any other software, websites, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither TheWildCo nor any of TheWildCo’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the website, or the information, content, and materials or products included thereon; (ii) that the website will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the website; or (iv) that the website, its servers, the content, or e-mails sent from or on behalf of TheWildCo are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of or limitations on implied warranties or the limitations on the applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you.

Limitation of Liability

Notwithstanding any damages that you might incur, the entire liability of TheWildCo and any of its suppliers under any provision of this Agreement and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you for the class or session undertaken.

To the maximum extent permitted by applicable law, in no event shall TheWildCo or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, for loss of data or other information, for business interruption, for personal injury, for loss of privacy arising out of or in any way related to the use of or inability to use the website, third-party software and/or third-party hardware used with the website, class or session venues, or otherwise in connection with any provision of this Agreement), even if TheWildCo or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Severability

If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

This Agreement, together with the Privacy Policy and any other legal notices published by TheWildCo on the Services, shall constitute the entire agreement between you and TheWildCo concerning the Services. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and TheWildCo’s failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision. YOU AND TheWildCo AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Agreement shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute waiver of any subsequent breach.

No failure to exercise, and no delay in exercising, on the part of either party, any right or any power under this Agreement shall operate as a waiver of that right or power. Nor shall any single or partial exercise of any right or power under this Agreement preclude further exercise of that or any other right granted herein. In the event of a conflict between this Agreement and any applicable purchase or other terms, the terms of this Agreement shall govern.

Amendments to this Agreement

TheWildCo reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use TheWildCo.

Entire Agreement

The Agreement constitutes the entire agreement between you and TheWildCo regarding your use of the website and supersedes all prior and contemporaneous written or oral agreements between you and TheWildCo.

You may be subject to additional terms and conditions that apply when you use or purchase other TheWildCo’s services, which TheWildCo will provide to you at the time of such use or purchase.

Updates to Our Terms

We may change our Service and policies, and we may need to make changes to these Terms so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Terms. If you do not want to agree to these or any updated Terms, you can delete your account.

Intellectual Property

The website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by TheWildCo, its licensors or other providers of such material and are protected by United Kingdom and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. The material may not be copied, modified, reproduced, downloaded or distributed in any way, in whole or in part, without the express prior written permission of TheWildCo, unless and except as is expressly provided in these Terms & Conditions. Any unauthorized use of the material is prohibited.

Agreement to Arbitrate

This section applies to any dispute EXCEPT IT DOESN’T INCLUDE A DISPUTE RELATING TO CLAIMS FOR INJUNCTIVE OR EQUITABLE RELIEF REGARDING THE ENFORCEMENT OR VALIDITY OF YOUR OR TheWildCo’s INTELLECTUAL PROPERTY RIGHTS. The term “dispute” means any dispute, action, or other controversy between you and TheWildCo concerning the Services or this agreement, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. “Dispute” will be given the broadest possible meaning allowable under law.

Notice of Dispute

In the event of a dispute, you or TheWildCo must give the other a Notice of Dispute, which is a written statement that sets forth the name, address, and contact information of the party giving it, the facts giving rise to the dispute, and the relief requested. You must send any Notice of Dispute via email to: hi@TheWildCo.uk, TheWildCo will send any Notice of Dispute to you by mail to your address if we have it, or otherwise to your email address. You and TheWildCo will attempt to resolve any dispute through informal negotiation within sixty (60) days from the date the Notice of Dispute is sent. After sixty (60) days, you or TheWildCo may commence arbitration.

Binding Arbitration

If you and TheWildCo don’t resolve any dispute by informal negotiation, any other effort to resolve the dispute will be conducted exclusively by binding arbitration as described in this section. You are giving up the right to litigate (or participate in as a party or class member) all disputes in court before a judge or jury. Either party may seek any interim or preliminary injunctive relief from any court of competent jurisdiction, as necessary to protect the party’s rights or property pending the completion of arbitration. Any and all legal, accounting, and other costs, fees, and expenses incurred by the prevailing party shall be borne by the non-prevailing party.

Submissions and Privacy

In the event that you submit or post any ideas, creative suggestions, designs, photographs, information, advertisements, data or proposals, including ideas for new or improved products, services, features, technologies or promotions, you expressly agree that such submissions will automatically be treated as non-confidential and non-proprietary and will become the sole property of TheWildCo without any compensation or credit to you whatsoever. TheWildCo and its affiliates shall have no obligations with respect to such submissions or posts and may use the ideas contained in such submissions or posts for any purposes in any medium in perpetuity, including, but not limited to, developing, manufacturing, and marketing products and services using such ideas.

Promotions

TheWildCo may, from time to time, include contests, promotions, raffles, sweepstakes, or other activities (“Promotions”) that require you to submit material or information concerning yourself. Please note that all Promotions may be governed by separate rules that may contain certain eligibility requirements, such as restrictions as to age and geographic location. You are responsible to read all Promotions rules to determine whether or not you are eligible to participate. If you enter any Promotion, you agree to abide by and to comply with all Promotions Rules.

Additional terms and conditions may apply to purchases of goods or services on or through the Services, which terms and conditions are made a part of this Agreement by this reference.

Typographical Errors

In the event a product and/or service is listed at an incorrect price or with incorrect information due to typographical error, we shall have the right to refuse or cancel any orders placed for the product and/or service listed at the incorrect price. We shall have the right to refuse or cancel any such order whether or not the order has been confirmed and your payment received. If your payment has already been received for the purchase and your order is canceled, we shall immediately issue a refund in the amount of the charge.

Miscellaneous

If for any reason a court of competent jurisdiction finds any provision or portion of these Terms & Conditions to be unenforceable, the remainder of these Terms & Conditions will continue in full force and effect. Any waiver of any provision of these Terms & Conditions will be effective only if in writing and signed by an authorized representative of TheWildCo. TheWildCo will be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety) in the event of any breach or anticipatory breach by you. TheWildCo operates and controls the TheWildCo Service from its offices in United Kingdom. The Service is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Accordingly, those persons who choose to access the TheWildCo Service from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. These Terms & Conditions (which include and incorporate the TheWildCo Privacy Policy) contains the entire understanding, and supersedes all prior understandings, between you and TheWildCo concerning its subject matter, and cannot be changed or modified by you. The section headings used in this Agreement are for convenience only and will not be given any legal import.

Disclaimer

TheWildCo is not responsible for any content, code or any other imprecision.

TheWildCo does not provide warranties or guarantees.

In no event shall TheWildCo be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.

By signing up to fitness in any form with TheWildCo, you are agreeing to the following:

  1. Assumption of Risk: You acknowledge that participation in fitness classes, sessions and exercises involves inherent risks and dangers, including the risk of personal injury or health-related issues. You assume full responsibility for these risks and agree to participate at your own risk.
  2. Health Statement: You confirm that you are in good health and physically capable of participating in the fitness classes or activities. If you have any pre-existing medical conditions or concerns, you must consult with a healthcare provider before participation.
  3. Professional Guidance: You acknowledge that it is advisable to seek professional medical advice if you have any doubts about your ability to safely participate in the classes. If needed, you should follow the guidance and restrictions set by your healthcare provider.
  4. Proper Use of Equipment: You agree to use any equipment provided by yourself, TheWildCo, or the venue in the manner intended and follow all instructions provided by the instructors or staff. Failure to do so may increase the risk of injury.
  5. Venues: You agree to waive, release, and discharge TheWildCo, its instructors, staff, and affiliates from any claims, liabilities, or demands that may arise from any of the venues used by TheWildCo, including any claims related to personal injury or loss of property, whether caused by negligence or otherwise.
  6. Waiver of Liability: You agree to waive, release, and discharge TheWildCo, its instructors, staff, and affiliates from any claims, liabilities, or demands that may arise from your participation in the classes or sessions, including any claims related to personal injury or loss of property, whether caused by negligence or otherwise.
  7. Consent to Medical Treatment: You consent to receive medical treatment in the event of injury, accident, or illness during any fitness activity, and you agree to be financially responsible for the cost of any such treatment.
  8. Changes and Cancellations: You understand that TheWildCo reserves the right to change or cancel classes, instructors, or schedules at any time, and no refunds will be provided for any such changes.
  9. Media Consent: You will be given the option to agree that photographs or videos can be taken during the class for promotional purposes and consent to the use of your likeness in such media.

The TheWildCo Service and its contents are provided “as is” and “as available” without any warranty or representations of any kind, whether express or implied. TheWildCo is a distributor and not a publisher of the content supplied by third parties; as such, TheWildCo exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability or currency of any information, content, service or merchandise provided through or accessible via the TheWildCo Service. Without limiting the foregoing, TheWildCo specifically disclaims all warranties and representations in any content transmitted on or in connection with the TheWildCo Service or on sites that may appear as links on the TheWildCo Service, or in the products provided as a part of, or otherwise in connection with, the TheWildCo Service, including without limitation any warranties of merchantability, fitness for a particular purpose or non-infringement of third party rights. No oral advice or written information given by TheWildCo or any of its affiliates, employees, officers, directors, agents, or the like will create a warranty. Price and availability information is subject to change without notice. Without limiting the foregoing, TheWildCo does not warrant that the TheWildCo Service will be uninterrupted, uncorrupted, timely, or error-free.

Wild Shark Swim School Terms & Conditions

Our service to you: 

  • To provide swimming lessons using qualified Swimming Teachers either Swim England or STA.
  • Each lesson is 25-30 minute duration for Shark Pups to Shark stage 7, and 55-60 minute duration for Shark stages 8 and above.
  • Fully trained Swimming Teachers or Aquatic Helpers will work in and out of the water teaching the pupils to focus on achieving optimum results by helping support the body if required and aiding in correct stroke technique through demonstration and guidance.
  • To provide, whenever possible, a temporary cover teacher in the event of any absence of the regular Swimming Teacher. Failing this, lessons will be cancelled as a result & will be rescheduled during holiday periods (half terms, summer holidays, Easter and Christmas (depending on pool availability).
  • We assess students on a continual basis using the Shark stages outcomes. Badges and certificates can be purchased only once you/your child has been given a pass certificate slip by the Swimming Teacher. Once the Teacher has notified the Coordinator of the Swimmer’s stage pass, you will be contacted via email informing you of the new class day and/or time.
  • Wild Shark Swim School will endeavour to maintain a class size of 4 children in the lower stage classes (Sharkies to Shark stage 2) and 6 to 8 swimmers in the middle and higher stages. Wild Shark Swim School reserves the right to change the size and structure of swimming classes without notice.
  • Swimming days and times are not guaranteed each term due to class restructuring.
  • Wild Shark Swim School prides itself on our water-based tuition but cannot always guarantee this service in each class.

Parent/Guardian safety Responsibilities:

  • Parents/Guardians must ensure the Swimmer arrives on time (5/10minutes) before lesson start time.
  • Parents/Guardians must ensure we are notified of any medical information for your Swimmer upon enrolment (e.g. asthmatic, heart condition, epileptic, etc).
  • Parents/Guardians must not approach poolside unless asked to do so by a Swimmer’s Teacher.
  • Parents/Guardians must ensure all children are kept away from poolside until their Teacher calls them forward for their lesson.
  • Parents/Guardians must not allow any Swimmer, including siblings to walk/play around the perimeter of the pool.
  • Parents/Guardians must not assist in the teaching of a Swimmer during a lesson. Unless for medical reasons.
  • Parents/Guardians must ensure that Swimmers are changed in the changing cubicles provided, not poolside.
  • Parents/Guardians must remain on the premises whilst their Swimmer is in lessons.
  • Parents/Guardians to practice skills/strokes to enhance their Swimmer’s development and consistency.

Payments of swimming fees:

  • All prices are subject to change without prior notice.
  • All credit/debit card transactions go through Stripe and are subject to validation checks and are authorised by the card issuer. A transaction charge is also added for this method of payment. Stripe accepts most major debit & credit cards. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order. No payments will be accepted or processed without a valid card payment in the name of the registered cardholder. Stripe direct debits must be made by the re-enrolment due date to ensure swimming places are secured. All places are secured upfront.
  • Request of receipt of payer is to be sent to Wild-SharkSS@outlook.com upon booking.
  • Please note: no places within swim school are allocated without payment of course fees.
  • 1:1/2:1 lessons: payment is to be paid in full no later than 48 hours before the lesson. Failure to do this will result in your lesson being cancelled. You have until 24 hours before the lesson to notify us of any cancellation (by emailing Wild-SharkSS@outlook.com) & the lesson will be moved to another day/time. If you cancel within 24 hours of the lesson you will be charged in full and not be allowed to rearrange the lesson. If the Swimming Teacher or Wild Shark Swim School cancels the lesson you have the choice to either get a full refund or rearrange the lesson to another day/time.

Bacs Payment

  • Payment is made via the Stripe link sent to you via email before lessons start.
  • Customers are to notify us via email (Wild-SharkSS@outlook.com) of processed payment (referencing their Swimmer’s name).
  • Lessons will not be secured until full payment has been transferred and notification given to us.

Refunds and Cancellations:

  • Wild Shark Swim School does not offer refunds on cancellations of registration fees of swimming lessons.
  • No refunds or lesson credits are available for swimmer absence through sickness (including underlying health conditions) or holiday.
  • A notice period of two weeks should be given if not re-enrolling to enable Wild Shark Swim School to maintain class structure and continuity.
  • In the event of a lesson cancellation by Wild Shark Swim School due to Teacher sickness, mechanical failure or any other reason out of Wild Shark Swim School’s control, a replacement cover Teacher will be used or, if no cover is available at that time/day, a replacement lesson will be organised for the end of the current term or in the following terms holiday period i.e. half term, end of term holiday etc. This is dependent on pool availability. Otherwise a credit at the cost of a lesson will be offered as an alternative from the following terms course fees which will roll into the next planned swim school term. We reserve the right to use school holidays when needed to catch up our lessons for any long periods of closure.
  • Please note: Wild Shark Swim School cannot guarantee the day and time of your preferred choice term by term as we may need to merge and reorganise lessons to ensure class structure is kept throughout swim school. If your Swimmer is to MOVE lesson day and time as advised on their enrolment slip you will, once enrolled and your fees paid be contacted and allocated a new class development stage appropriate to your Swimmer’s current assessment. Again it is a place for the development stage (e.g. Shark stage 1, 2 etc) we are guaranteeing not the day and time. Due to limited options term by term new allocated lessons will be offered on a first come first served basis. Please also note that upon enrolment it is a place within swim school you are paying for not a specific Teacher.
  • Please note: we reserve the right to re schedule lessons into the following term (due to unplanned closures e.g., pool plant break downs, staffing long term illness covering a period of the current term, or anything else which could result in a temporary closure being applied).

Force Majeure:

  • We will not be liable for non-performances of our obligations caused or resulting from commercial disputes or any other circumstances beyond the reasonable control of the company such as an act of God, pandemic (of a disease) prevalent over a whole country or the world, riots, civil commotion, flood, fire and legislation.

Pricing and Print Errors:

  • Prices and specifications are checked and confirmed.
  • While every effort will be made to make them accurate, no responsibility will be accepted for errors and omissions.
  • We reserve the right to alter prices and specifications without notice.

Public Liability Insurance:

  • Full Public Liability insurance is held by TheWildCo, which covers all Swimmers while attending their lessons. This does not extend further than the pool/changing rooms. Beyond this area any accidents that occur must be notified to the appropriate body and the matter taken up with them.

Child Protection:

  • Parents/Guardians must ensure that Swimmers are changed in the correct changing rooms provided. Changing on poolside is strictly prohibited. Children of 8yrs and above must change in the correct changing room according to their gender.

Copyright ©:

  • The contents of this site and other publications from Wild Shark Swim School are owned or licensed to TheWildCo.

Photography & Videoing

  • Due to The Child Protection Act we cannot and do not allow any photography or filming in or around the swimming pools unless fully authorised by Wild Shark Swim School & TheWildCo.  We will make the necessary arrangements for a full signed agreement from parents concerned. This excludes our learn to swim programme.
  • If anyone is found to be taking pictures or filming we will ask for them to stop immediately and may ask for the photos/film to be destroyed.

Operating from hired facilities

  • Our swim school operates from hired facilities.
  • Any days/dates of the pre-planned closures will be shown on our enrolment letters for our new starters – make up lessons will also be pre planned.
  • Unfortunately sometimes lessons have to be cancelled out of Wild Shark Swim School control due to mechanical breakdowns, chemical issues, temperature issues, pool water contamination of for any other reason out of our control. (As a hirer we have to follow the facilities Pool safety Operating Procedures) to ensure the safety of every user. Where possible these lessons will be replaced either during the next available school holiday period if this is not possible (depending on the availability of the pool management) then all owed lessons due to a closure will be continued into the following school term period until the number of lessons cancelled have been replaced.

Certificates Orders

  • To enable us to process your certificate order, we require your completed payment via Stripe (from the link sent you via email when notifying you of your Swimmer’s stage movement) before a certificate can be written.

Contact Us

Don’t hesitate to contact us if you have any questions.